Modified visiting due to COVID-19:
Woodstock Hospital has visitor restrictions in place to assist with screening and help reduce the spread of COVID-19. Click here for the latest updates to visiting guidelines during COVID-19

Accessing Emergency service

For every emergency visit, please bring your health card. It is also helpful to bring a list of prescribed medications.

Woodstock Hospital’s Emergency Department (ED) puts our patients first, while striving for continuous improvements toward providing the best possible emergency care to all age groups. Our 10,000 square foot, 23 room modern ED utilizes advanced technology to help deliver and monitor care provided.  Our goal is to deliver efficient and high quality care by reducing wait times which helps to increase capacity. Click here to see how Woodstock Hospital compares to other Ontario hospitals in terms of how long patients are spending in our ED on average.

We continually strive to improve our wait times and have a number of strategies to assist with this.  Depending on a combination of factors (listed below), it may be difficult to determine exactly how long your visit will take. If your condition changes at any time while waiting, please speak with a nurse or other team member first.  Please do not leave before telling someone.

  • Critically ill patients are always treated first
  • The number of people waiting to be seen
  • The severity of their illnesses or injury
  • The availability of assessment rooms
  • The availability of physician and nursing resources

If you require medical advice, please call Health Connect Ontario (formerly TeleHealth)

8-1-1 ( TTY :1(866)-797-0007 )

Emergency department Nurses are not able to give advice over the phone.

For Adults, here are some examples of when to come to the Emergency Department:

  • Chest pain
  • Difficulty breathing or unexpected shortness of breath, progressively worsening asthma
  • Allergic reaction involving swelling of face, throat/neck
  • Sudden onset of weakness/dizziness, confusion
  • Severe bleeding, head injury, trauma or burns
  • Mental health crisis or emergency
  • Motor vehicle collision
  • Loss of consciousness/new onset seizure

For children in addition to the above list, bring your child to the Emergency Department for the following:

  • Very high fever
  • Persistent vomiting /diarrhea
  • Will not eat or drink – especially young children
  • Lethargic/inactivity compared to usual activities

Emergency Triage and Registration

  • For every emergency visit, bring your Ontario Health Insurance Card.
  • On arrival, please wash your hands, apply a mask, and proceed to the Check In window where the clerk will verify your information and ask your reason for coming to the ED. Please ensure you provide the registration clerk accurate personal and emergency contact information. One visitor may stay initially until triage is completed.
  • After checking in, you will be advised to take a seat in the designated triage waiting chairs. Triage means sorting and deciding who must be seen first.  Patients with the most concerning conditions, are called in to be triaged first, not the order they arrived.
  • You will be assessed by a triage trained nurse who will also ask a number of screening questions.
  • The triage nurse will then ask you about your main concern/reason for visit, health history and allergies. Blood tests and/or x-rays may be ordered by the nurse should certain criteria be met.
  • After triage, you may be brought directly into the main ED, or into a separate room for lab or x-rays, or redirected back to the main waiting room to wait. At this point your visitor will be asked to leave and information on where to wait and when to call in for updates will be provided.
  • Please report any change in condition while you are waiting. A nurse may also reassess you during your wait.
  • Please always bring a list of all your prescribed medications including any supplements or herbal remedies.

Discharge and Feedback

You are an important part of your emergency experience and we encourage you to ask questions to clarify information prior to discharge. Be certain to accompany a loved one to triage who may not be able to understand or communicate well on their behalf.

  • Ask questions so you understand follow-up appointment/test information.
  • Clarify changes to any medications or new medications you have been prescribed.
  • You may be asked to return if your condition worsens.  This does not mean nothing was wrong, it simply means the full nature of your illness may not yet be determined and may require another visit to the ED.
  • You may be asked to follow-up with your family physician after your ED visit. Please do so.

The following are some of the strategies Woodstock Hospital has implemented to improve wait times in ED:

  • We have created a FLIP (Front Line Improving Performance) which helps front line staff find improvements in their own workflows and provide education on Lean Methodology.
  • Our IT Department has created real time data tools to show staff their performance metrics while they are working.
  • Worked with our Inpatient Units to streamline getting our admitted patients to their inpatient bed in 1.5 hrs or less.
  • Added pharmacy technicians and crisis workers to assist with assessing our patients.
  • Added more physicians and staggered their start times to meet peak demands of arriving patients.
  • Added more nursing hours to work with those physicians.
  • Expanded our Fast Track area until 11:30 pm to treat patients presenting with minor conditions.

Pediatric Care Information

Brantford Children’s Urgent Walk-In Clinic

225 Fairview Drive,
North Plaza
Brantford ON
For hours:
Home | Brantford Childrens Walk-In Clinic (
Call: (519)304-5460

Children After Hours Clinic

*** Appointments Only ***

1653 Richmond St N
London, ON
Appointment Booking:
Children’s After Hours Clinic –
Call: 519-850-3800

LHSC Virtual Emergency Clinic

Virtual Resources for Children
 Urgent Care Ontario

Call: 519-685-8735

SickKids - Virtual Urgent Care

Virtual Resources for Children
Virtual Urgent Care |SickKids

Elder Care Information

Friendly Callers provides weekly check-ins, supportive listening and assists with access to community and social supports for older adults in communities across Middlesex, Elgin and Oxford Counties.
Call: 519-434-9191 ext. 2223 or visit:Friendly Callers – CMHA Thames Valley | Addiction and Mental Health Services (

Urgent Care Information

Walk-In Clinics

Trusty Care Walk-In Clinic

925 Dundas St, Unit 2
Woodstock, ON
For hours:
Call: 519-537-2992

Northwood Medical Centre Walk-In Clinic

35 Springbank Ave
Woodstock, ON
For hours:
Northwood Medical Centre Walk-In Clinic –

Call: (519) 537-6147

Delhi Community Health Centre - Walk-In Clinic

105 Main St
Delhi, ON
For hours:
Delhi Community Health Centre – Walk-in Clinic –

Call: 226-549-4004 ext 236

Urgent Care Clinics

Tillsonburg Medical Centre - Urgent Care Clinic

200 Broadway St, Unit 13
Tillsonburg, ON
For hours:
Tillsonburg Medical Centre -Urgent Care Clinic
Call: 519-842-4231

St. Joseph’s Hospital - Urgent Care Centre

268 Grosvenor St, B0-504
London, ON
For hours:
St Joseph’s Health Care London – St Joseph’s Hospital- Urgent Care Centre –
Call: 519-646-6100 ext 67020

Willett Urgent Care Centre

238 Grand River St. North
Paris, ON
For hours:
The Willett Urgent Care Centre – BCHS (
Call: 519-442-2251

Virtual Care Options

***  There may be a charge as not all virtual services are covered by OHIP. ***

Hamilton Virtual Urgent Care Clinic

Urgent Care Ontario

Monday – Friday,
11:00 am to 5:00 pm

Grey Bruce Health Services - Virtual Urgent Care Clinic

Virtual Urgent Care -Grey Bruce Health Services
Monday – Saturday,
8:00 am to 3:30 pm

Cover Health - Virtual WalkIn Clinic

Cover Health – Doctors Online + Prescription Delivery

Monday – Saturday,
hours vary

Telemed – Virtual Walk-In Clinic

Telemed MD – See a Doctor, Wherever You Are.

Monday – Friday,
9:00 am to 4:00 pm

Rocket Doctor: Online Doctors in Canada

Mental Health Care Information

Reach Out is a confidential 24/7 information, support and crisis service for people living with mental health or addictions concerns in Elgin, Oxford, Middlesex and London. Home – Reach Out 24/7 (

Talk-In Counselling is a drop-in program designed to support residents of Oxford County or patients affiliated with an Oxford County physician, who are experiencing mental health issues or concerns.

CMHA Thames Valley Addiction and Mental Health Services is an integrated mental health and addiction agency providing community-based supports and services to individuals aged 12 and up across Elgin, Middlesex, and Oxford Counties.
Thames Valley Homepage – CMHA Thames Valley | Addiction and Mental Health Services (

The RAAM clinic is an easy to access walk-in clinic that people can visit to get help for substance use without an appointment or formal referral.
Oxford County RAAM – Oxford County Rapid Access Addiction Medications (

Support Line provides confidential listening and support to individuals 16+ any time of day or night.  Whether you are anxious, depressed, lonely, overwhelmed or just need to talk something through with someone, you will find a supportive and caring person at our end of the line.

Pediatric Mental Health Care Information

WellKin-Child & Youth Mental Wellness
provides confidential, Quick Access Therapy Services (QATS) to infants, children, youth and their families, at no cost.
Call: 1-877-539-0463
visit: Quick Access Therapy Services – Wellkin Home

(formerly The Crisis and Intake Team – CIT) is a 24/7 Crisis Support
Services and Intake team for children under 18 years old.
Call: 519-433-0334
or visit:

Kid Help Phone
provides online and telephone counselling and volunteer-led, text-based support in English and French to youth across Canada. Kids Help Phone also provides information on how to access community support services for youth.
Call: 1-800-668-6868 or Text: 686868
or visit:Get support with these mental health resources – Kids Help Phone


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