Woodstock Hospital’s Emergency Department (ED) puts our patients first, while striving for continuous improvements toward providing the best possible emergency care to all age groups. Our 10,000 square foot, 23 room modern ED utilizes advanced technology to help deliver and monitor care provided.  Our goal is to deliver efficient and high quality care by reducing wait times which helps to increase capacity. Click here to see how Woodstock Hospital compares to other Ontario hospitals in terms of how long patients are spending in our ED on average.

We continually strive to improve our wait times and have a number of strategies to assist with this.  Depending on a combination of factors (listed below), it may be difficult to determine exactly how long your visit will take. If your condition changes at any time while waiting, please speak with a nurse or other team member first.  Please do not leave before telling someone.

• Critically ill patients are always treated first
• The number of people waiting to be seen
• The severity of their illnesses or injury
• The availability of assessment rooms
• The availability of physician and nursing resources

For Adults, here are some examples of when to come to the Emergency Department:

• Chest pain
• Difficulty breathing or unexpected shortness of breath, progressively worsening asthma
• Allergic reaction involving swelling of face, throat/neck
• Sudden onset of weakness/dizziness, confusion
• Severe bleeding, head injury, trauma or burns
• Mental health crisis or emergency
• Motor vehicle collision
• Loss of consciousness/new onset seizure

For children in addition to the above list, bring your child to the Emergency Department for the following:

• Very high fever
• Persistent vomiting /diarrhea
• Will not eat or drink – especially young children
• Lethargic/inactivity compared to usual activities

• For every emergency visit, bring your Ontario Health Insurance Card.
• On arrival, please wash your hands, apply a mask, and proceed to the Check In window where the clerk will verify your information and ask your reason for coming to the ED. Please ensure you provide the registration clerk accurate personal and emergency contact information. One visitor may stay initially until triage is completed.
• After checking in, you will be advised to take a seat in the designated triage waiting chairs. Triage means sorting and deciding who must be seen first.  Patients with the most concerning conditions, are called in to be triaged first, not the order they arrived.
• You will be assessed by a triage trained nurse who will also ask a number of screening questions.
• The triage nurse will then ask you about your main concern/reason for visit, health history and allergies. Blood tests and/or x-rays may be ordered by the nurse should certain criteria be met.
• After triage, you may be brought directly into the main ED, or into a separate room for lab or x-rays, or redirected back to the main waiting room to wait. At this point your visitor will be asked to leave and information on where to wait and when to call in for updates will be provided.
• Please report any change in condition while you are waiting. A nurse may also reassess you during your wait.
• Please always bring a list of all your prescribed medications including any supplements or herbal remedies.

You are an important part of your emergency experience and we encourage you to ask questions to clarify information prior to discharge. Be certain to accompany a loved one to triage who may not be able to understand or communicate well on their behalf.

• Ask questions so you understand follow-up appointment/test information.
• Clarify changes to any medications or new medications you have been prescribed.
• You may be asked to return if your condition worsens.  This does not mean nothing was wrong, it simply means the full nature of your illness may not yet be determined and may require another visit to the ED.
• You may be asked to follow-up with your family physician after your ED visit. Please do so.

• We have created a FLIP (Front Line Improving Performance) which helps front line staff find improvements in their own workflows and provide education on Lean Methodology.
• Our IT Department has created real time data tools to show staff their performance metrics while they are working.
• Worked with our Inpatient Units to streamline getting our admitted patients to their inpatient bed in 1.5 hrs or less.
• Added pharmacy technicians and crisis workers to assist with assessing our patients.
• Added more physicians and staggered their start times to meet peak demands of arriving patients.
• Added more nursing hours to work with those physicians.
• Expanded our Fast Track area until 11:30 pm to treat patients presenting with minor conditions.

Address:
225 Fairview Drive,
North Plaza
Brantford ON
For hours:
Visit:
Home | Brantford Childrens Walk-In Clinic (brantfordchildrensclinic.com)
or
Call: (519)304-5460

*** Appointments Only ***
Address:
1653 Richmond St N
London, ON
Appointment Booking:
Visit:
Children’s After Hours Clinic – southwesthealthline.ca
or
Call: 519-850-3800

Virtual Resources for Children
Visit:
 Urgent Care Ontario
or
Call: 519-685-8735

Virtual Resources for Children
Visit:
Virtual Urgent Care |SickKids

Address:
925 Dundas St, Unit 2
Woodstock, ON
For hours:
Call: 519-537-2992

Address:
35 Springbank Ave
Woodstock, ON
For hours:
Visit:
Northwood Medical Centre Walk-In Clinic –
southwesthealthline.ca
or
Call: (519) 537-6147

Address:
105 Main St
Delhi, ON
For hours:
Visit:
Delhi Community Health Centre – Walk-in Clinic –
hnhbhealthline.ca
or
Call: 226-549-4004 ext 236

Address:
200 Broadway St, Unit 13
Tillsonburg, ON
For hours:
Visit:
Tillsonburg Medical Centre -Urgent Care Clinic -southwesthealthline.ca
or
Call: 519-842-4231

Address:
268 Grosvenor St, B0-504
London, ON
For hours:
Visit:
St Joseph’s Health Care London – St Joseph’s Hospital- Urgent Care Centre – southwesthealthline.ca
or
Call: 519-646-6100 ext 67020

Address:
238 Grand River St. North
Paris, ON
For hours:
Visit:
The Willett Urgent Care Centre – BCHS (bchsys.org)
or
Call: 519-442-2251