Remote Access Software Guide – Woodstock Hospital

Remote Access Software

In a browser navigate to http://access.wgh.on.ca Enter your hospital username and password.

This is a graphic that is showing staff the Woodstock Hospital Remote Access Gateway log in page.

Once at the remote access portal page select “Launch Virtual Desktop”

This is a graphic of the launch desktop link for pulse connect secure.

You will now be taken to a login page and will have to enter your hospital username and password.

This is a graphic of the vmware horizon log in form.

Click on the picture to launch your virtual desktop.

This is a graphic showing an icon on a desktop.

The desktop will launch in a new web browser window.

Note: You can maximize the window by clicking the square beside X as shown below.

This is a screenshot that is helping staff to access VMware Horizon.

To logoff of your virtual desktop session you can simply click the windows button and the select log off. You can then close any remaining windows.

This is a graphic showing staff how to log off.

Installers

Pulse Secure Client for Windows 8/10 — Link
Pulse Secure Client for Mac OS — Link
VMware Horizon client for Windows 8/10 — Link
VMware Horizon client for Mac OS — Link

Please uninstall the following applications or run the application from this link https://bit.ly/3e3c3bQ

Pulse Application Launcher

Pulse Secure Setup Client

Pulse Citrix Services Client

Pulse Terminal Services Client

Pulse Secure Host checker

Please use the following compatibility matrix below to ensure the computer you are using to remotely access the hospital meets minimum requirements. Support will not be provided for any operating system or browser which is not stated below.

Browser compatibility for Mac OSX 10.10 and greater:

	Chrome	Firefox	Opera	Safari
OSX 10.10 Yosemite	Supported	V31+Supported	Not supported	Not supported
OSX 10.11 El Capitan	Supported	V31+ Supported	Not supported	Not supported

Browser compatibility for Windows 7 SP1 and greater:

	Chrome	Firefox	Internet Explorer	Edge
Windows 10	Supported	V31+Supported	IE 10, 11 Supported	Supported
Windows 8.1	Supported	V24+ Supported	IE 10, 11 Supported	Not supported
Windows 8	Supported	V24+ Supported	IE 10, 11 Supported	Not supported
Windows 7 SP1	Supported	V24+ Supported	IE 10, 11 Supported	Not supported

If you have any questions please contact the IT service desk @ 4357