HART Hub

The Community Voices Helping Shape the Oxford HART Hub: What We Heard Report highlights the key themes and recommendations emerging from these sessions.

• Click here to view a summary of the report.
• Click here to read the full report.
• Click here to watch a webinar recording of the full report.

Central intake for the Oxford HART Hub is now available 24/7. That means individuals 18+ looking for mental health and addiction support can self-refer anytime by calling 519-537-2382. A member of the HART Hub team will talk through your needs, explain your options, and connect you to the right care pathway.

We have also reached a major milestone for the temporary Oxford Wellness Centre. On December 1, the temporary site on Huron Street officially began bed-based care. This is a voluntary treatment and recovery facility – not a shelter or a supervised drug consumption site that is in place while construction continues at 16 Graham Street. The temporary facility includes four withdrawal management beds and six supportive treatment beds. Last but not least, outpatient group therapy is set to begin in welcoming community spaces throughout Oxford County.

Thank you to all of the staff and community partners who helped make this possible! Together, we’re enhancing mental health and addiction services for our community.

Work continues to advance on the Oxford HART Hub – a network of coordinated care designed to support individuals in Oxford County who are facing complex health and social needs, including homelessness, addiction, and mental health challenges.

A new central intake process launched on November 3, 2025, allowing individuals seeking mental health and addictions support to self-refer by calling 519-537-2382, Monday through Friday, from 8:00 a.m. to 4:00 p.m. Members of the HART Hub team will help callers understand their options and connect them to the right care pathway. As the Oxford HART Hub continues to evolve, we will phase in services, including:

• 24/7 central intake supports and system navigation
• Outpatient group therapy sessions to support recovery and wellness
• Voluntary residential care at a temporary Wellness Centre at 369 Huron Street in Woodstock, with four beds for withdrawal management and six beds for addiction supportive treatment
• Mental Health and Addictions transitional supportive housing
• Primary Care
• Wraparound services to support the full continuum of care

The temporary Wellness Centre will be staffed by a multidisciplinary team, including nursing staff, social workers, peer support workers, and recreational therapists. There will also be on-site security, ensuring a safe and supportive environment for all clients, staff, and neighbours.

The Wellness Centre is part of the broader Oxford HART Hub network –  a community-grown solution built on partnership, compassion, and learning. Together, partners across Oxford County are building health, hope, and stability for all.

Explore the FAQs below for additional information about Oxford’s HART Hub.

Work continues on the Oxford HART Hub — a coordinated network of care designed to support individuals in Oxford County facing homelessness, addiction, and mental health challenges.

Over the past several months, community partners have been working together through a co-design process to shape how the HART Hub’s programs and services will be delivered. This important collaboration is helping ensure that Oxford’s HART Hub reflects local needs, values, and expertise — a made-in-Oxford solution built on compassion, partnership and hope.

As plans advance, several job opportunities will emerge to support the Oxford HART Hub. Click here to view HART Hub-related job postings. These positions are part of the growing effort to improve access, dignity, and outcomes for our community.

More information will be shared soon about available services, timing, and how community members will be able to begin to access care.

The goal remains to connect people to the right help, at the right time, close to home – and to build a healthier, safer Oxford County for everyone.

The Homelessness and Addiction Recovery Treatment (HART) Hub is a made-in-Oxford model of care that will connect health, housing, and social supports for individuals 18+ across the County.

While the term “Hub” may sound like a single site, the Oxford HART Hub is not a building. It’s a coordinated system of local organizations working together so that no matter where someone turns for help, they can be guided to the right supports for recovery and long-term stability.

Part of this new system will be the Oxford County Wellness Centre at 16 Graham Street in Woodstock. It is a voluntary bed-based addictions and recovery treatment facility that includes:

• Withdrawal management beds
• Bedded-supportive treatment (BST) beds

To ensure that people can begin accessing services while construction continues at the permanent Wellness Centre location at 16 Graham Street, a temporary Wellness Centre opened at 369 Huron Street in Woodstock.

The HART Hub client journey is designed as a holistic, client-centred process that guides individuals from initial engagement through to long-term stability and recovery. The Oxford County HART Hub includes:

• 24/7 central intake. Individuals 18+ can call 519-537-2382 at any time to get started
• Voluntary bed-based addictions and recovery treatment at a Wellness Centre in Woodstock
• Safe and supportive therapeutic programs, including group therapy, in welcoming community spaces throughout Oxford County
• Mobile health outreach teams
• Transitional housing and social supports
• Primary care connections
• Wraparound services to support a path to recovery

Please note that Oxford HART Hub services are for adults ages 18 and older.

• Oxford Ontario Health Team (OHT)
• Woodstock Hospital (Operational Lead)
• CMHA Thames Valley Addiction & Mental Health Services (core-funded partner – receiving HART Hub funding to help implement programs & Services)
• Oxford County Community Health Centre (core-funded partner)
• Oxford County (core-funded partner)
• Indwell
• Southwestern Public Health
• City of Woodstock
• Thames Valley Family Health Team
• Oxford County Paramedic Services
• Wellkin Child & Youth Mental Wellness
• Operation Sharing
• United Way Oxford
• Woodstock Police Service
• Oxford County OPP
• Ingersoll Nurse Practitioner-Led Clinic
• Rural Roads Health Services
• Salvation Army – Tillsonburg

This is fantastic news for Woodstock and Oxford County. For the first time, the region will have dedicated treatment and recovery beds. The collaborative nature of this initiative will help achieve seamless, wraparound care for individuals 18 + who need it most. It will also help avoid duplication of services and optimize community resources.

As mentioned in response to question #1, the Oxford HART Hub is not a building. It’s a coordinated system of local organizations working together to provide the right supports individuals facing homelessness, housing instability, substance use, and mental health challenges.

To support this work, Woodstock Hospital’s Board of Trust and Senior Leadership team made the strategic decision to purchase 16 Graham Street in Woodstock, which will become the future Oxford Wellness Centre – one component of the HART Hub programs and services

The Wellness Centre will include 50 dedicated mental health and addiction treatment beds. This facility will also enable some service providers to co-locate under one roof, further strengthening an integrated care model.

16 Graham Street was chosen because:

• It is centrally located and accessible to those in need, close to local transportation
• It is in close proximity to existing health, social, and human services, creating a low-barrier continuum of care
• The existing infrastructure allows for effective repurposing, minimizing delays in launching much-needed services

HART Hubs are not Supervised Drug Consumption Sites. Supervised Drug Consumption Sites provide supervised spaces for individuals to use substances safely. The Hub’s primary purpose is to support individuals through system navigation, mental health and addictions programming, recovery, relapse prevention, and reintegration into the community with supportive housing and primary care services. The HART Hub approach to care will address immediate needs and set individuals up for long-term support and stability.

HART Hubs are an integrated model of care, they are not the same as Supervised Drug Consumption Sites. HART Hubs focus on treatment and recovery services and therefore, the Ministry of Health has not required any restriction on the distance from schools.

The Wellness Centre at 16 Graham Street will not offer safe consumption or other services which require distancing measures.

People receiving residential treatment services will not be able to come and go. Since it’s a voluntary program, people choose to come, but once they start treatment, they need to stay on-site for the duration to ensure a supported recovery.

If residential clients must leave for an appointment or other significant event, they will be supported by staff when offsite. Leaving the centre will be part of a co-created treatment plan which will be assessed on a case-by-case basis.

The Wellness Centre will be staffed 24/7 by a multidisciplinary team, which may include nursing staff, social workers, peer support workers, and recreational therapists to ensure safe and supportive environment for all clients, staff, and neighbours.

The HART Hub model of care is designed to improve community safety, not compromise it. By providing individuals with immediate support and an integrated pathway to recovery, we are reducing the likelihood of disruptive behaviours in public spaces. When individuals receive proper care and support, overall community safety improves.

We don’t expect increased loitering. The Wellness Centre is a place where individuals come for scheduled appointments or receive treatment. If someone is hanging out without a reason to be there, they will be asked to leave.

HART Hub programs and services are underway now! Check out the “Updates” tab at the top of the page.

If you are 18+ and believe this type of program may be right for you, please call 519-537-2382 to get started. A HART Hub team member will listen, without judgment, and help connect you to the right care pathway.

Individuals under the age of 18 are encouraged to contact CMHA Thames Valley and/or Wellkin Child and Youth Mental Wellness. Both community providers support individuals under the age of 18 to get them connected with the appropriate care and resources.

Withdrawal management is up to 14 days but can be different for every individual. Bedded Supportive Treatment is three months.

See above timelines. Clients who are discharged from the program will have access to community group therapy programs, including Relapse Prevention and Aftercare. These programs are 12 weeks in length.

The HART Hub community partners will work on engagement strategies to keep our community informed and ensure our HART Hub’s success. Please follow along on Woodstock Hospital and Oxford OHT’s communication channels for details, including this webpage!